FAQs
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We do our best to accommodate walk-ins when we have space, but our schedule fills quickly, so it is rare that we are able to squeeze you in. Booking ahead is always your best bet!
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Our Skin & Wax Club memberships are the best way to see real, consistent results. Members get monthly treatments, savings on their regular services, and exclusive perks throughout the year. It’s the best way to prioritize your skin and your budget.
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We literally cannot do our job without you there! And we love our job!
If you need to move, change, or cancel your appointment, please give us as much notice as possible. We kindly ask for at least 24 hours notice.
We understand that things come up and life gets in the way, so if you can’t give us that much notice, the first time gets a free pass. We will, however, ask for a credit card in order to hold your appointment. If you late cancel (less than 24 hours), or no-show again, we will charge your card for half of the price of the scheduled appointment. If it happens again for a third time (and again and again), we will charge you for the full price of the appointment.
We need you! We want to take care of you! And if you don’t show up, we are just a couple of gals with pots of wax and a comfy bed. -
Call us as soon as you can!
We’ll always do our best to make it work, but depending on how late you arrive, we may need to adjust or reschedule your services to stay on time for other clients.
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We accept all major credit cards, debit cards, apple pay, cash, and Spruce gift certificates.
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We recommend at least 2 weeks of hair growth—it’s never too long, but it can be too short for the wax to grab.
Yes, you can get a bikini wax during your period. We do it all the time. Just come wearing an internal feminine hygiene product (like a tampon or menstrual cup).
Arrive with clean, dry skin, and avoid tanning or chemical peel treatments in the 24 hours before/after your appointment.
Your comfort is our priority—if you ever have questions, just ask.
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The short answer is: Whatever makes you feel comfortable!
Depending on your waxing service, we may ask you to remove certain pieces of clothing—but you’ll always be provided with a towel to drape over exposed areas while we are not actively waxing.
For most facials, we’ll have you change into a cozy gown and get tucked in to our comfy beds. Just come as you are—we’ll take care of the rest.
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Most of our treatments are safe during pregnancy, and we’re happy to adjust based on your needs. Just let us know when you book so we can recommend the best options for you.
